Ordering
Information about placing an order, making changes or cancelling an order.
How to place an order
You can browse the full range anytime on our website and place your order online. Use the search bar to look for a specific variety, or browse the varieties available in each category. Filters are available within each section, these can be used to n
Can I edit or add anything to my order?
We can edit an order prior to packing. The time frame for this is dependant on what stage of the season the order was placed and the status of your order. Prior to your order being processed, we can add or remove items as well as update your shipping
Can I change the shipping address on my order?
If you have a pending order and the address needs to be updated, please click on the speech bubble at the bottom right of your screen to open our online chat. Please select 'Can I amend my order', once you select to amend the order, there will be a v
How do I apply a discount code?
To apply a discount code, please type the code into the box marked 'gift card or discount code' at the checkout and then click 'apply'. If the code is valid, the code will be applied and the saving will be deducted from the order total. Please note t
I would like to cancel my order
Orders can be canceled within 24 hours. After this period, cancellation will depend on the current stage of the shipping season and the status of your order. Due to logistical reasons, we cannot always prevent an order from being shipped if we are no
What happens after I place an order?
When you are placing an order with us, payment will be taken at time of ordering. You can use any of the accepted payment options. We accept your order once payment has been approved and you will be sent an order confirmation email, which includes th
Can I return my order?
If you have changed your mind and wish to cancel your order in part or full after it has been shipped or delivered, please contact customer care within 14 days of delivery and we can provide you with return instructions. Plants and bulbs are perishab
What if the plant I want is out of stock?
If you are eager to grow a specific variety, it is best to place your order early in the season or pre-order ahead of the planting season. Sold out plants will not usually be restocked until the next year, although occasionally small quantities are m
How do I report an issue with my order?
When your parcel arrives, please unpack it straight away and also open the packets to check the contents. If there are any discrepancies with the order then please contact customer care within 14 days of receiving your order. Please include your orde
Request an invoice
We can provide an invoice for all orders placed with Farmer Gracy. To request a copy of an invoice we will require the Farmer Gracy Order number along with an email address in which the invoice is to be sent. You can request an invoice using the Help
I can't log into my account
You may be unable to log in if you previously ordered as a guest. Therefore, if you wish to view your order history please select register on the my account section to access your account. Once registered, you will be sent an email from us with a lin
Do you have a catalogue?
We don't make a catalogue, but the full range with up-to-date prices and offers is available to view on our website anytime. If you prefer to order over the phone, or know someone who would love our bulbs and plants but doesn't have access to the int
Which payment methods are accepted?
We offer the following secure payment options:. Farmer Gracy takes payment security very seriously and have implemented the best measures for purchases via our website. Every transaction takes place in a fully secured environment using SSL connection
Prices & payment
All prices displayed on our website include VAT which is adjusted to the correct rate for each country in our shipping zone. Payment is taken at the time of ordering and, if placing a pre-order, this reserves the stock for you. Often, we run special
Gift cards
Farmer Gracy gift cards are beautifully presented and make the perfect present for plant lovers!. Gift cards are sent from the UK all year round by Royal Mail 1st Class and normally take 3-5 business days to arrive. The gift card code is unique and c