Information about how to report an issue with your order/ plants
If you have received an incorrect item, please contact customer care within 14 days of delivery and we will arrange replacements if available, or issue a refund. Please include your order number, the variety that has not been received along with the
Please be advised that all items in your order will be shipped together. If part of the order is missing, please contact customer care as soon as possible and we will organise replacements if available, or issue a refund for the missing items. Please
When your parcel arrives, please unpack it straight away and also open the packets to check the contents. If any items have arrived damaged or are not fit for purpose then please contact customer care within 14 days of receiving your order. You may n
We expect the delivery to arrive within 3 - 8 business days once it has been shipped from our warehouse in the Netherlands. Please note that we ship in batches and the tracking will state 'we are waiting for your parcel' while it is in transit to the
If no one was home at the time of delivery, the courier may leave the package in a safe location or try again on their next round. If your tracking states that the parcel has been delivered, please check the tracking for a delivery photo and/or GPS r
If you are concerned about the progress of your plant or bulbs, please contact the team to discuss the matter in further detail. Please include the following information so that our horticultural experts can provide the correct advice. 1. A list of a
If you discover that your plants or bulbs are incorrect once they have grown, please contact customer care as soon as possible including a photo of the plants in question. You will be offered replacements or credited if you have been sent the wrong v