If you have changed your mind and wish to cancel your order in part or full after it has been shipped or delivered, please contact customer care within 14 days of delivery and we can provide you with return instructions. Plants and bulbs are perishab

If you have changed your mind and wish to cancel your order in part or full after it has been shipped or delivered, please <a href="https://www.farmergracy.co.uk/pages/help-center?hcUrl=%2Fen-GB%2Fcontact" id="isPasted">contact customer care</a> within 14 days of delivery and we can provide you with return instructions. Plants and bulbs are perishable - please note that due to the nature of our products, we do not offer free returns. Once returned items are received and checked, a refund will be issued.Returns should be sent to our HQ in the Netherlands:Farmer Gracy Limited Herenweg 436 2211 VJ Noordwijkerhout The NetherlandsShould there be anything wrong with the items you have received, please notify us within 14 days of delivery including photos of any items which concern you and we will be happy to resolve any issues. Depending on the circumstances, you may not need to return items to us.

Returning your order

You will be notified by email when a refund has been issued. Refunds are processed to the original payment method, it typically takes 3-5 business days for the funds to appear in your account.

When will I get my refund?

Live chat with customer care Monday - Friday 09:00 - 16:00, or leave a message out of hours.

Click on the speech bubble at the bottom right of your screen, or complete our contact form to send us an email. Our customer care team aim to respond to emails within 1-2 business days.

The customer care team are available
Monday - Friday 09:00 - 16:00

Spring-flowering bulbs

Gracy's collections

Deluxe bulbs

New this season

Farmer Gracy

Information about refunds including our return terms and conditions.

Returns / Refunds

When will my order be shipped?

How do I track my order?

How long does delivery take?

Can I edit or add anything to my order?

Can I change the shipping address on my order?

How do I apply promo/discount code?

How do I cancel my order?

Why can't I log into my account?

Do you have a catalogue?

How do I unsubscribe from the newsletter?

Order FAQ's

When should you plant bulbs?

How do I plant my bulbs?

How do you plant bare roots?

Should you soak bulbs or plants before planting?

How deep do you plant bulbs?

Which way up do you plant a bulb?

What do you add to soil when planting bulbs or bare roots?

Do you water potted bulbs?

How many bulbs can you plant in a hole?

Is it ok to plant bulbs in wet soil?

Can you plant directly into topsoil?

How deep do you plant bulbs in pots?

Should you water bulbs after planting?

What happens if bulbs are not planted deep enough?

What happens if you plant bulbs too deep?

What happens if you plant a bulb upside down?

Is it too late to plant?

Is it too late to plant bulbs in pots?

What happens if you plant at the wrong time?

Planting

How long can you store bare root plants before planting?

How do I store my bulbs until I’m ready to plant them?

Can I store my bulbs and plant them next year?

Can I save my bulbs and plant them next season/year?

Can you leave bulbs and plants in the ground all year?

Can you leave bulbs in pots all year round?

Can you leave bulbs in the ground all year?

Do you water bulbs in pots over winter?

What do you do after bulbs/plants have flowered?

What do I do with my plants/bulbs once they have finished flowering?

Storage / After care

Which bulbs and plants flower every year?

What can I plant for year-round flowering?

Which flowers grow from a bulb?

How many flowers do you get from one bulb?

Do all flower bulbs multiply?

How long does it take for bulbs and plants to sprout?

How long do bulbs take to grow?

How do I arrange my plants and bulbs?

How many bulbs do I need?

How many bulbs can you plant together?

Can you plant multiple bulbs together?

Can you plant other flowers on top of bulbs?

What is best fertiliser for bulbs and bare roots?

What is the easiest bulb to grow?

Will bulbs and bare roots bloom the first year?

Should I buy bulbs and plants online?

General

Bulbs and plants FAQs

How to place an order

What happens after I place an order?

What if the plant I want is out of stock?

Can I make changes to my order?

What is your cancellation policy?

Ordering

Shipping countries & charges

Shipping schedule

Delivery information

Delivery information - order on it's way

Shipping locations, delivery charges and shipping schedule.

Do you offer free shipping?

Can I forward plants and bulbs to other countries?

Shipping FAQs

Shipping

Payment Options

Prices & payment

Offers, discount codes & vouchers

Gift cards

Payment

Incorrect items in parcel

Missing items

Damaged/poor quality items

Delayed/damaged in transit

Tracking states delivered but the parcel isn't here

Failure of bulbs and plants

Incorrect items - flowering incorrectly

Order issues

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