What is your cancellation policy?Updated 9 months ago

An order can be cancelled up to 24 hours after it was placed. After this period, cancellation will depend on the current stage of the shipping season and the status of your order. Due to logistical reasons, we cannot always prevent an order from being shipped if we are notified of the cancellation less than 14 days before it is due to be shipped. 

If you would like to cancel an order, please visit our Help Center as soon as possible and request a cancellation. 

If you wish to cancel all or part of your order after it has been shipped or delivered, we must be notified within 14 days of delivery.  You will then be required to return the order, or any unwanted items, for a refund. We do not offer free returns so please be aware that the return postage will be at your cost and will not be reimbursed. 

To request a return, please contact customer care and we will provide return details.