How do I cancel my order?Updated 9 months ago

Orders can be canceled within 24 hours. After this period, cancellation will depend on the current stage of the shipping season and the status of your order. Due to logistical reasons, we cannot always prevent an order from being shipped if we are notified of the cancellation less than 14 days before it is due to be shipped. 

If you would like to cancel an order, please visit our Help Center as soon as possible and request a cancellation - we'll check the status of your order and action accordingly. If it hasn't been possible to prevent your order from being shipped or it is already on its way, the team will provide instructions for you to return the order.