Delivery informationUpdated 9 months ago

Once an order is placed, the order status on your account will show as 'unfulfilled'. This indicates that your order has been accepted and is pending shipment. The status will change to 'fulfilled' once your order has been shipped and at the same time you will be sent a shipping confirmation email with a tracking link. 

To ensure you receive the best quality plants and bulbs, we will ship them to you after they have been harvested and prepared at the correct time, and at a suitable time for planting. As bulbs and bare roots need to be harvested at the correct time and in favourable weather conditions, this sometimes means you’re they will be dispatched slightly earlier or later than expected. Please be aware that plant health inspections and customs checks can occasionally cause a slight delay to your delivery. We work hard to process all orders as quickly as possible during shipping season however, delivery times provided on our shipping schedule and order confirmation emails are estimated and are not guaranteed.

Please be advised that all items in your order will be shipped together.

If you place a pre-order (outside of shipping seasons) we will ship your order as soon as possible once the shipping season commences. Please see shipping schedule for estimated dispatch times.

If you will be away when your delivery is due or you are moving house, please notify customer care at least three weeks in advance so we can arrange to delay your shipment or to ship to an alternative delivery address.